General

Welcome to Orbitbox! We are a membership service that provides our members with a broad selection of flavourful, organic food through Orbitbox.lu (the “Site”) and delivered directly via post or otherwise (collectively, with all other services provided through the Site, “Services”).

 

This website www.orbitbox.bio and www.shop.orbitbox.bio is operated by BioBox s.à.r.l.s. Throughout the website, the terms “we”, “us” and “our” refer to Orbitbox. We offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

 

We are a company registered in Grand Duchy of Luxembourg(company number B 212686),our VAT number is LU29179654 and our registered office and address for correspondence is:

 

BioBox S.A.R.L.S

19, rue Tattenberg

L-3569 Dudelange

 

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. TheseTerms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

No final order can be processed if the customer has not previously accepted the terms and conditions by checking the provided box at the checkout.

Any new features or tools, which are added to the current store,shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Webflow and Shopify (www.webflow.com & www.shopify.com). They provide us with the online e-commerce platform that allows us to sell our products and services to you.

 

If you do not agree with all of the provisions of thisAgreement, do not access and/or use the Site or Services.

Online Store Terms

By agreeing to these Terms of Service, you agree that by using this website and registering for membership, you are at least 18 years of age, or visiting under the supervision of a parent or guardian, and legally able to enter into a contract.

To place an order with us, you must create an account by registering on our website. To register, you must provide your full name, a current and valid email address, a mobile phone number, a delivery address, and your payment details.

You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to theService or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Accuracy And Completeness

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

We reserve the right to modify the contents of this site at anytime, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Modifications

Prices shown on the site Orbitbox.bio exclude VAT. There are no delivery costs within Europe.

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue theService (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Except for display errors, we guarantee the prices shown on our website. Orbitbox cannot be held responsible for any display error.

Products Or Services

Certain products or services may be available exclusively online through the website.

By purchasing a monthly Orbitbox subscription, you are consenting to a recurring purchase that will charge you every month. Your subscription will be automatically extended for successive monthly periods, at the original subscription rate, removing any one-off discounts. These terms apply for both regular and gift subscriptions.
Cancellation terms can be found further down in our Terms.

By purchasing an annual Orbitbox subscription, you are consenting to a recurring purchase that will charge you annually unless cancelled. Your subscription will be automatically extended for successive annual periods, at the original subscription rate, removing any one-off discounts. These terms apply for both regular and gift subscriptions.
Cancellation terms can be found further down in our Terms.

If a subscription renewal fails, this may be due to a number of reasons. Any payment information that you have changed may affect the payment, or it may be due to insufficient funds on the card you have registered for payment. We will retry payment every day for 10 days, after which if payment is still unsuccessful we will cancel your subscription and any pending shipments.

Delivery of Orbitbox is at the first week (between the 1st and 7th) of each month.
We aim to dispatch boxes within these dates, however we cannot guarantee that this will always be the case and there may sometimes be delays in delivering some boxes.

Note1:
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

Note2:
For food safety reasons we are unable to accept any returns once the package has left the Orbitbox warehouse.

 

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction.We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Billing And Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change toor cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, mobile phone number and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Future Service

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

User Comments, Feedback And Other Submissions

If, at our request, you send certain specific submissions (for example contest entries or snacks feedback) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms ofService.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Privacy Policy

We at Orbitbox know you care about how your personal information is used and shared, and we take your privacy seriously.  Please read the following to learn more about our Privacy Policy.  By using or accessing the Services in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent that we will collect, use, and share your information in the following ways.

Information You Provide

As part of your use of our Service, we may ask you to provide information directly to us. For example, we collect information when you register an account, communicate or transact with us, or submit feedback on certain products, by way of surveys, testimonials, ratings and reviews or other format through the Service.

When you register for an account with us, we collect information that identifies you personally (whether alone or in combination), such as your name, address, phone number, email address, age, and gender (“Personal Information”). In addition, we may ask you to provide other types of information, such as your relationship status, household information, pet information, product preferences, and shopping habits. You may also choose to voluntarily submit certain other information to us through the Service, including Personal Information, but you are solely responsible for your own Personal Information in instances where we have not requested that you submit such information to us.

When you order products through our Service, we will collect all information necessary to complete the transaction, including your name, credit card information, billing information and shipping information.In some cases, we may collect information that you provide about others, including Personal Information, such as when you refer a friend. We will use the information you provide to fulfil your requests, such as sending information about our Service to your friend’s email address. By using this functionality, you acknowledge and agree that you have your friend’s consent for us to use his or her contact information to fulfil your request.

Anonymous Data means data that is not associated with or linked to your Personal Data; Anonymous Data does not, by itself, permit the identification of individual persons.  We may create Anonymous Data records from Personal Information by excluding information (such as your name) that makes the data personally identifiable to you.  We use this Anonymous Data to analyse request and usage patterns so that we may improve or enhance our Services.  We reserve the right to use Anonymous Data for any purpose and disclose Anonymous Data to third parties in our sole discretion.

Information Collected Automatically

When you access our Service, we and our third-party service providers may use a variety of technologies, now and hereafter devised, that automatically record certain usage information about you (“Usage Information”). Usage Information may include your Internet Protocol address (and other unique identifiers for the particular device you use to access the Internet), browser type, your web or application request, your interaction with our Service, the webpage or other feature you were using before you came to our Service, pages of our websites that you visit, information you search for via our Service, access times and dates, and other similar information. We use this information for a variety of purposes, including analysing and enhancing our products and services, and to help personalise our Service for you. We do not treat this information as Personal Information (except to the extent required by law), although if we combine it with the Personal Information you provide, we will treat the combined information as Personal Information.

Here are the methods that may be used on the Service to collect usage information include:

  • Log Information: Log information is data about your use of the Service, such as IP address, browser type, internet service provider, referring/exit pages, operating system, date/time stamps, and related data, which is stored in log files.
  • Information Collected by Tracking Technologies: We and our third-party service providers may automatically collect information about your interactions with the Service or emails using various tracking technologies, including cookies, web beacons (also known as “tracking pixels”), embedded scripts, location-identifying technologies, device fingerprinting, in-app tracking methods, and other tracking technologies now and hereafter developed (“Tracking Technologies” ).
  • Cookies A cookie is a small data file transferred to your computer (or other device) when it is used to access our Service. Cookies may be used for many purposes, including to enable certain features of our Service, to better understand how you interact with our Service and to monitor aggregate usage by visitors and online traffic routing. Cookies may remain on your device for extended periods of time.
  • Web Beacons (“Tracking Pixels”) Web beacons are small graphic images, also known as “internet tags” or “clear gifs,” embedded in web pages and email messages. Web beacons may be used to count the number of visitors to the Service, to monitor how users navigate the Service, and to count content views.
  • Embedded Scripts An embedded script is programming code designed to collect information about your interactions with the Service. It is temporarily downloaded onto your device from our web server or a third party with whom we work, is active only while you are connected to the Service, and deleted or deactivated thereafter.
  • Location-identifying Technologies GPS (global positioning systems) software, geo-filtering, and other location-aware technologies locate (sometimes precisely) you for purposes such as verifying your location and delivering or restricting relevant content based on your location.
  • Device Fingerprinting Device fingerprinting is the process of analyzing and combining sets of information elements from your device’s browser, such as JavaScript objects and installed fonts, in order to create a “fingerprint” of your device and uniquely identify your device and applications.

Some information about your use of the Service and certain Third Party Services (defined below) may be collected using Tracking Technologies across time and services and used by us and third parties for purposes such as to associate different devices you use, and deliver relevant ads and/or other content to you on the Service and certain Third Party Services.

Use Of Information

We may use your information, including Personal Information, either alone or in combination with other information, for any purposes consistent with our statements under this Privacy Policy, including so that we can provide, enhance and personalize our Service and related content, products, offers, and marketing efforts. The following is a non-exhaustive list of ways that we may use your information:

  1. to manage our Service, identify you as a user of the Service, and help authenticate any account you create with us;
  2. to provide our third-party brand partners and other third parties with Anonymous Data regarding aggregate consumer insights such as brand awareness, purchase intent, product ratings, trends, etc.;
  3. to process your orders and deliver to you the products you order through the Site;
  4. to communicate with you regarding campaigns, the Service, updates, offers, promotions or events and to deliver third-party product samples we believe may be of interest to you (“Third Party Product Samples”);
  5. to help us develop, customize, deliver, support and improve our Service, products, Third Party Product Sample offerings, and advertising and to provide you with the best user experience possible;
  6. to administer promotions, contests, sweepstakes or other offerings;
  7. to protect the rights or property or security of Orbitbox or our users, and prevent fraud and other prohibited or illegal activities;
  8. to respond to your comments, questions, and requests, and provide customer service;
  9. to send you technical notices, updates, security alerts, information regarding changes to our policies, and support and administrative messages;
  10. for our internal purposes (such as auditing, data analysis, and research to improve our services, and communications); and
  11. as may be disclosed to you at the point of collection.

Will Orbitbox share any of the personal information it receives?

We neither rent nor sell your Personal Information in personally identifiable form to anyone.  However, we may share your Personal Information with third parties as described in this section:

Webflow & Shopify

Our website & store are hosted on Webflow & Shopify. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Webflow's & Shopify's data storage, databases and the general Webflow & Shopify application. For more insight, you may also want to read Webflow's & Shopify’s Terms of Service or Privacy Statement.

Third Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which these providers will handle your personal information.

Third Party Payment Processor

For online payments, we use the payment services of [Stripe (https://stripe.com)] and [PayPal (https://www.paypal.com/us/home)]; We do not process, record or maintain credit card or bank account information. For more information on how payments are handled by these payment processors, or to understand the data security and privacy afforded such information, please refer to their privacy policies.

Legal Process

We may disclose Personal Information or other information about you to government or law enforcement officials, in connection with subpoenas or judicial process, or to any other third party to protect the property and rights of us or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, illegal, unethical or legally actionable.

Business Transfers

We may choose to buy or sell assets.  In these types of transactions, customer information is typically one of the business assets that would be transferred.  Also, if we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, Personal Information could be one of the assets transferred to or acquired by a third party.

Changes To This Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

If Orbitbox is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Third Party Links

Certain content, products and services available via our Service may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Our Service also contains Tracking Technologies operated by third parties. For example, analytics services, such as Google Analytics, may use Tracking Technologies on our Service to help us analyse your use of the Service, compile statistic reports on the Service’s activity, and provide other services relating to Service activity and internet usage. Similarly, ad serving services, advertisers, and other third parties may use Tracking Technologies on our Service and Third Party Services to track your activities across time and services, and tailor ads to you based on your activities, which may include sending you an ad on a Third Party Service or third party device after you have left the Service (“Interest-based Advertising”).

This Privacy Policy does not apply to third party sites to which we may link or to the products or services of our business partners such as the brands that we work with who provide product samples or third parties who may host and/or deliver our data to brands. The information collected and stored by third parties, whether through our Service, a Third Party Service, or a third party device, remains subject to their own policies and practices, including what information they share with us, your choices on their services and devices, and whether they store information in Europe, in the U.S. or elsewhere. The fact that we link to a website or display an advertisement or other third party content is not an endorsement, authorization or representation of our affiliation with any of those third parties, nor is it an endorsement of their privacy or information security policies or practices. We are not responsible for and make no representations regarding third party policies and practices, and encourage you to familiarize yourself with and consult their privacy policies and terms of use. To the extent we combine information we receive from third parties with Personal Information we collect directly from you on the Service, we will treat the combined information as Personal Information under this Privacy Policy.

Errors, Inaccuracies and Omissions

Occasionally there may be information on our site or in theService that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should betaken to indicate that all information in the Service or on any related website has been modified or updated.

Disclaimer Of Warranties; Limitation Of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us)provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Orbitbox, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort(including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Applicable Law

This Privacy Policy shall be governed and construed in accordance with the laws of the Grand-Duchy of Luxembourg. The courts of the Grand-Duchy of Luxembourg have exclusive jurisdiction in relation to any dispute arising out of or in relation with this agreement.

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